Monthly Archives: December 2013

Hospital or Hotel? Luxury Hospitals Entice Patients

luxury medical care

Hospital or Hotel? Luxury Hospitals Entice Patients

All across the country, hospital visits are starting to feel a little bit more like a trip to a luxury resort. From room service to spa services to a room with a view, healthcare facilities are offering high-end amenities to entice new patients–and their insurers’ money.

The Ronald Reagan UCLA Medical Center opened its doors in 2008 and the luxe hospital’s “Better Way to Get Better” ad campaign featured private rooms, room service meals, massage therapists and views of Los Angeles. The campaign proved effective. According to the Hospital Consumer Assessment of Healthcare Providers and Systems, the proportion of patients who said they would recommend UCLA rose from 71% to 85% after the new and improved hospital opened.

Some hospitals are going so far as to provide concierge services and hire personnel from the hotel industry. Many hospital executives were skeptical when Gerard van Grinsven, was hired as president of the Henry Ford West Bloomfield Hospital in suburban Detroit in 2006. Van Grinsven was hired away from luxury hotelier, Ritz-Carlton; his two-decade career had been exclusively in hotels and resorts. Now, the Michigan hospital treats patients more like “guests,” in larger, hotel-like rooms. It even offers healthy cooking classes for patients and their visitors.

But for some patients, the amenities available at a hospital are actually more important than the care they are receiving. The PwC Health Research Institute reports that Americans think about healthcare much like any other consumer industry. Consumers have become accustomed to amenities like 24-hour Wi-Fi and PwC finds that the ideal patient experience is often built on non-clinical factors, such as convenience, customer service and staff attitudes.

“The voice of the customer may be the best kept secret in healthcare, but that’s changing as consumers exert greater control over how their healthcare dollars are spent and exercise power to vote with their feet and wallets,” said Kelly Barnes, U.S. Health Industries leader for PwC.  “Hospitals and insurers are competing for loyal customers served by new care and coverage models in a more retail-oriented health market.”

When consumers were surveyed about the conveniences and services they value from hospitals and healthcare providers, nearly 70 percent said they want facilities that offer multiple services at a single location. Also high on the list, was the ability to exchange information through online and mobile channels of communication. And, not surprisingly, patients stressed the importance of a good hospital cafeteria and access to WiFi and other entertainment.

Gone are the days of inedible hospital food and sharing a room with a stranger, but how far is too far when it comes to hospital luxury? As we enter an unprecedented time of healthcare reform, what will luxury hospitals do to the cost of care? And can a luxe experience effect patient outcomes?

This is any article by Jennifer Bragg. Please support the author by sharing her writing:

http://healthworkscollective.com/jennifer-bragg/141761/hospitals-look-more-and-more-hotels

Pin ItFollow Me on Pinterest

Right-to-die case at Supreme Court

locekdin syndrome

Right-to-die case at Supreme Court

Nine Supreme Court justices in London will hear the latest round of their fight over the legal ban on voluntary euthanasia.

They want to give people who are physically unable to end their own lives the choice of a ”dignified and humane” death. The action has been brought by Jane Nicklinson, whose husband died in August 2012 after losing a High Court battle to end his life with a doctor’s help, and Paul Lamb, who won the right to join the litigation to continue the case started by Mr Nicklinson. They pledged not to give up after suffering a defeat at the Court of Appeal in July this year.

Appeal judges dismissed the Nicklinson and Lamb challenges over the legal ban on voluntary euthanasia, but in a majority ruling allowed an appeal by a locked-in syndrome sufferer known as ”Martin”, who had sought clarification of Director of Public Prosecution (DPP) guidance relating to the position of health professionals in assisted suicide cases. After the July ruling, Mrs Nicklinson said: “We will carry on with the case for as long as we can so that others who find themselves in a position similar to Tony don’t have to suffer as he did. Nobody deserves such cruelty.” Former builder and father-of-two Mr Lamb, who lives in the Bramley area of Leeds, wants a doctor to help him die in a dignified way. Mr Lamb is immobile except for limited movement in his right hand and has been in significant pain since his accident in 1990. He said after the Court of Appeal decision: “No retreat, no surrender, is my motto with all of this.” In the ruling, the then Lord Chief Justice Lord Judge, sitting with Master of the Rolls Lord Dyson and Lord Justice Elias, said the law ”relating to assisting suicide cannot be changed by judicial decision”. Parliament ”represents the conscience of the nation” in life and death issues, he said, adding: ”Judges, however eminent, do not; our responsibility is to discover the relevant legal principles, and apply the law as we find it.” It was submitted on Mr Lamb’s behalf that ”the time has now come when the common law should provide a defence to murder where that takes the form of euthanasia”, at least in the circumstances he now faces and Mr Nicklinson had faced.

During the appeal hearing Paul Bowen QC, for Mrs Nicklinson and Mr Lamb, said that for those who have ”made a competent choice to end their lives, but who cannot physically act upon that choice without medical assistance, such as Tony Nicklinson before he died and Paul Lamb, the law of murder and assisted suicide constitute, for practical purposes, an insurmountable obstacle”. Father-of-two Mr Nicklinson, 58, died at home in Melksham, Wiltshire, a week after he lost his High Court action. Mr Nicklinson, who was paralysed by a stroke while on a business trip to Athens in 2005, had refused food and contracted pneumonia after he was ”devastated” by the decision of Lord Justice Toulson, Mr Justice Royce and Mrs Justice Macur. The complaint made by 49-year-old Martin, who cannot be named for legal reasons, was that the policy of the DPP ”fails to provide sufficient clarity” as to the DPP’s prosecution policy with respect to those persons who fell into the category of helpers who have no close or emotional connection with the victim – such as medical doctors and other professionals.

Law firm Leigh Day said that DPP guidance makes clear that friends or family members would be unlikely to be prosecuted – but Martin’s wife does not wish to be actively involved in the steps necessary to bring about his death and he has no other friends or family willing to assist. Martin, who suffered a massive stroke in August 2008, is unable to speak and virtually unable to move. He describes his life as ”undignified, distressing and intolerable”, and needs the assistance of a professional, most likely a doctor, nurse or a carer, to help him to die.

After the Court of Appeal judgment he said it meant he was “one step closer to being able to decide how and when I end my life”. Martin can end his own life but only with the assistance of a third party. Mr Lamb is ”so disabled that he cannot even commit suicide with assistance”, requiring a third party to terminate his life – the same position Mr Nicklinson was in.

malpratice medical

The then Director of Public Prosecutions Keir Starmer QC said after the appeal court ruling: ”While I respect the carefully considered judgment of the Court of Appeal, I think it would be sensible for the CPS, if possible, to have the benefit of the views of the Supreme Court before any amendments are made to the DPP’s guidelines in this important and sensitive area of the law.” In the Nicklinson and Lamb cases before the Supreme Court, the issue is whether the prohibition on assisted suicide in the Suicide Act 1961 is incompatible with their Article 8 right to respect for private and family life. If the answer is yes, they argue that in order to comply with their Article 8 rights, the Suicide Act should be read as including a “defence of necessity” so that it would not be unlawful for a doctor to assist, or to have assisted, in the suicide of Mr Lamb and Mr Nicklinson where they had made a “voluntary, clear, settled and informed wish” to end their lives, but were unable to do so without medical assistance. If no such defence is available they seek a declaration that the relevant section of the Suicide Act is incompatible with their Article 8 rights in so far as it prohibits assisted suicide in their circumstances.

The Supreme Court will also deal with the DPP’s appeal against the Court of Appeal’s ruling in Martin’s favour.

http://www.standard.co.uk/panewsfeeds/righttodie-case-at-supreme-court-9005776.html?origin=internalSearch

Pin ItFollow Me on Pinterest

Immigrants wanted for nursing home jobs

NursingHomePic

Immigrants wanted for nursing home jobs-GERMANY

More skilled workers are needed in Germany in the field of care for the elderly. New projects have been set up to attract immigrants to these jobs, particularly women.

An elderly woman in bed looks at a sheet of paper held up in front of her by a carer

After spending 10 years caring for her own family, Asma Hadhri felt it was time to find a job. While searching for suitable opportunities, she came across Narges Yelaghi, who heads a project in Offenbach called “Career Entry into Care for the Elderly.” Offering training opportunities the field of geriatric care, it aims to attract immigrant women like Asma Hadhri who wish to re-enter the workforce in their 30s or 40s.

Yelaghi’s team provides advice and guidance, as well as organizing work placements. “It begins with two or three initial conversations,” explained Yelaghi. “Then I know what skills the woman has and I tell her what the requirements are.”

From interns to employees

The initial contact is followed by an internship that allows the candidate to see whether the job is suitable for her. Hadhri, who comes from Tunisia and holds a degree in French literature, also had to complete one. The 35-year-old found the first days particularly tough: “I didn’t know what I was supposed to do and how.” Everything was new to her: the team, the nursing home residents, the work. But things got better with each day and in the end she was offered a formal traineeship.

Hadhri is one of the 19 women so far who have obtained a traineeship thanks to Yelaghi’s project. Motivated by this success, Yelaghi hopes to attract more candidates – but there is one constant obstacle: she has found that there are relatively few traineeships in elderly care in Germany, despite the country’s ageing population. While 2.4 million people require nursing care today, it is estimated this will rise to 3.4 million in 2030 – and over 100,000 additional qualified carers will be needed. According to Germany’s Federal Statistical Office, around 950,000 people are currently employed in geriatric care in the country.

Offenbach is not the only place where immigrants are sought for positions in nursing. Similar projects have sprung up around Germany, promoting traineeships to high school students in particular.

Serena Cerra coordinates a project like this in Mettmann near Düsseldorf. According to her, people with an immigrant background are in such high demand in the nursing field because immigrants are making up an increasing share of those needing care. A better service can often be provided to them when a carer understands their cultural background and can speak their native language. And even though the job is not an easy one, Cerra says it is a field with a certain future.

Hurdles to overcome

Asma Hadhri will finish her traineeship in 2014. She still has a lot to learn until then – and part of it is through lessons at a vocational training college. These are in German, however, which makes them somewhat challenging for her to follow – but Yelaghi’s team has found a solution to this problem.

“Some of the women have been in Germany for a short time and have intermediate-level language skills, which are not enough,” said Yelaghi. “For this reason we offer German classes for those who need them.”

Thanks to the language course, Hadhri is becoming increasingly confident in German. In her last test, she received a 1 – the top mark in the German school system.

Another challenge for many of the women is juggling work and family. “The trainees need to be at work at 6 a.m. – but there are very few facilities in Offenbach that can provide childcare from 5:30 or 6 in the morning,” said Yelaghi.

Aida Halilovic, a mother of two young boys, knows this problem all too well. She needs to start work at 5:30 a.m. and relies on her parents’ support. “The children’s grandparents come over and take care of them – and they also help with the housework,” she said, adding that with a bit of planning it all works out quite well.

The job is Halilovic’s first job in Germany. She comes from Serbia, where she used to be a cook before she had children. After a while she realized that she really missed going to work, so she is happy with the opportunity presented to her by the “Career Entry into Care for the Elderly” project and she finds working with older people enjoyable. “They are so grateful – it comes from the heart,” Halilovic said. “This feels so nice.”

http://www.dw.de/immigrants-wanted-for-nursing-home-jobs/a-17297384

Pin ItFollow Me on Pinterest

Youth elixir invented in Romania?Antioxidants on the move

Antioxivita

Youth elixir invented in Romania?Antioxidants on the move

Simona Bisboaca, 34 years of age, from Oradea (western Romania), invented a youth elixir, the marmalade without boiling and the natural additive that will substitute the artificial additives and has four invention patents in the food industry of the future, awarded gold and silver medals in the world invention exhibitions.

In her first international participation, in the International Salon of Inventions of Warsaw, in 2011, for the product designated by the jury ‘the most powerful antioxidant in the world,’ called ‘AntioxiVita,’ Simona Bisboaca was awarded the gold medal and granted a special prize from the Association of Inventors of South Korea. ‘Water-dissolved propolis’ brought her the silver medal and a special prize offered by the Asian Association for Inventions and Creativity and the ‘raw marmalade,’ obtained without sugar, without boiling or preservatives and, especially, ‘the natural multifunctional additive,’ that will be able to substitute any other artificial additive in the food industry won gold medals in the ‘Agro Arca’ World Invention Salon, taking place in Croatia, in 2012.

If the first two patents — the antioxidant and the water-dissolved propolis — are already in natural product shops and pharmacies nationwide, the raw marmalade and the natural additive are yet to be produced. In 2013, she managed to create a cosmetics range with complex antioxidants as active principle, as well as the first mini-production of raw apricot marmalade.

healthyfood

About ?the most powerful antioxidant’ and the reactions after its launching on the market, Simona Bisboaca says, in an interview to Agerpres, that ‘there are many life stories and testimonials of the people benefitting from it.’

‘I cannot tell which is the most touching. They all are, from cardio problems, to antitumor treatments. People used to write me their stories via e-mail, but, in order for others to also see them, I asked them to post testimonials on our website, phenalex.ro. We are glad that people share with us their positive experiences in problems with cholesterol, blood pressure, varicose veins, peripheral circulation… We received feedbacks from patients with hepatitis B and C and the persons with hepatitis B witnessed a viremia decrease under the detection limit. In the case of hepatitis C, it was the same. Of course, the transaminases decrease, the liver regenerates. In old people, though, the positive effect, the recovery is better seen than in the case of people under 30, because the elder persons’ organism is more damaged,’ she points out.

Simona Bisboaca says she has been recently contacted by a doctor telling her he used AntioxiVita on cancer patients, as a treatment aid. ‘He was very delighted with the fact that he had very good results, compared with only the allopath treatment. And, indeed, I noticed that AntioxiVita intensifies the effect of very many medicines. For instance, in someone taking a cholesterol treatment, the results come into view as early as in one month’s time. Otherwise, the treatment needs to be carried out for at least 60 days. What can I say? All those having taken allopath treatment and AntioxiVita witnessed faster results. This is the synergistic effect, it makes medicines more efficient,’ the young inventor underscores.

info: AGERPRES http://www1.agerpres.ro/english/2013/12/12/simona-bisboaca-no-innovation-means-no-progress-and-innovation-comes-when-one-thinks-different-11-07-11

Pin ItFollow Me on Pinterest

Health centre victory in Spain

Marina Alta Hospital

Health centre victory in Spain

Lock-ins and mass demonstrations by patients and medical staff have borne fruit as the district healthcare management company relents over night services.

Marina Salud, the private firm which runs the public medical system in the Marina Alta, staged an unexpected about-turn on its decision to shut GP surgeries in Ondara, El Verger, Pedreguer and Gata de Gorgos between 22.00 and 08.00 on the grounds of insufficient demand.
The company said last July that the average of three patients a night who attended out-of-hours clinics did not justify keeping the practices open for emergencies.

 

Pin ItFollow Me on Pinterest

Using Web Technology for Patient Referrals

socialmedia

Using Web Technology for Patient Referrals

According to Pew Internet & American Life Project Study, 72 percent of Internet users have gone online in the past year specifically for health-related information. With the potential of that number going up, it’s important for healthcare providers to be using the Internet, particularly their website for leads and referrals.

Using the web to get patient referralsThe first step to recruiting new patients online is to define your goals and marketing budget in advance. Are you looking to build brand awareness or want to showcase a new procedure in your facility? These goals should help determine how to get qualified leads to your website and as a result, more patients into your healthcare facility.

Here are some ways to use the web to turn new patients into long-term, loyal patients:

Search Engine Optimization (SEO) – According to Google, 77 percent of patients used a search engine before booking a health-related appointment. SEO are strategies, techniques and tactics to increase the number of visitors to a website by obtaining a high-ranking placement in search engine’s like Google, Bing or Yahoo. There are many factors that go into properly optimizing a website, but in general, if your website isn’t search engine friendly, there is a good chance patients won’t find you.

Healthcare Databases – More and more niche health-oriented social websites are popping up allowing people to recommend healthcare professionals and book appointments. ZocDoc and Vitals are good examples. Make sure your facility has a profile page on each of these platforms with detailed, accurate information to ensure patients searching for services you offer can find you with ease.

Social Media and Content Marketing – Social media and creating great content can be extremely beneficial in spreading news and information about your services and facility. This type of marketing can also lead to recommendations from friends and family quickly as they are the most trusted sources for referrals. Social media is also a faster marketing channel than direct mail and telemarketing. A word of caution, marketers need to be mindful of HIPAA and privacy laws when posting health information on social media sites.

http://healthworkscollective.com/waxcom/142331/using-web-technology-patient-referrals

Pin ItFollow Me on Pinterest

Small rise in number of new HIV cases in Belgium

infectious

Small rise in number of new HIV cases in Belgium

Last year, 1,227 new cases of HIV were diagnosed in Belgium. This is almost 3.5 per day. Last year’s figure means a small rise compared to the year before that. Male homosexuals remain the most vulnerable group.

The figures were announced by the Science Institute of the Health Department. Two years ago, 1,177 new cases were diagnosed. This figure increased by 50 last year. Belgians and foreigners each account for about 50 percent of the new cases.

Where the Belgians are concerned, male homosexuals are a particularly vulnerable group. According to estimations, 1 in 20 of them are affected. Some of them don’t know that they are carrying the virus, which increases the risk of transmitting the virus. Where foreigners are concerned, the problems mostly touch immigrants from sub-Saharan Africa.

It’s important to note that the small rise in number does not necessarily imply that the actual number of HIV-positive people has gone up. During the past years, the focus has been put on testing groups that are at risk. It is therefore possible that the rise can be explained by the fact that many more people had themselves tested. Some of them who turned out to be positive now, may have been carrying the virus for years.

Boris Cruyssaert of the Sexual Health Bureau Sensoa says it’s crucial to have people having themselves tested to prevent further spreading.

http://www.deredactie.be/cm/vrtnieuws.english/Health%2Band%2BEnvironment/131127_HIV_new_cases

Pin ItFollow Me on Pinterest

AUSTRIA Foreign nationals warned over health care costs

Rettung Austria

Foreign nationals warned over health care costs

With healthcare costs in Austria spiralling it’s no secret that savings are being made at every level and that includes maximising income to cover costs.

And while on the one hand there are growing numbers of audits to make sure companies are not skimping on their health insurance payments, there is also now a growing focus on foreign nationals living and working in Austria in particular for embassies and international organisations.

In the past many of these people have been simply overlooked but there is growing evidence that there is a clear clampdown now on making sure foreign staff also pay their contribution to the country’s health care system.

And if anybody does end up in hospital for whatever reason it’s not small change. Currently it is around € 1,216 to have a hospital bed in the Vienna Gen Hospital the AKH for a foreign national.

And that’s just the basic bed cost, without the extra money needed for treatment or any surgery.

That means anybody that doesn’t have insurance can look at spending between €10,000 and €20,000 for a typical hospital visit.

The reason these groups of people now need to look seriously at taking out private health insurance is because there are certain groups who are excluded from the statutory insurance. They include, amongst others: diplomats; embassy staff and the private domestic servants of diplomats.

Michael Kirchberger, general manager of the VbK Versicherungsservice that specialises in catering for foreign nationals requirements with regards to medical insurance said: “it is more important now than ever that these people get individual insurance contracts at their own initiative to protect themselves from the financial consequences of illness.

“Austria has a jungle of different rates, high premiums and stringent health checks that make it not particularly easy for the customer to find the right insurance package.

“We actually had a lot of requests recently because of the clampdown and we ended up developing an insurance policy especially for embassies and international organizations based on what people telling us, and also after talking with the Austrian Foreign Ministry about what they want people to have.”

His policy provides 100% coverage of the costs of medical emergency treatments – either inpatient or outpatient charges in a typical public hospital.

Austrian Times

Pin ItFollow Me on Pinterest

Polish Ministry unveils new reimbursement lists

OLYMPUS DIGITAL CAMERA

Polish Ministry unveils new reimbursement lists

The Health Ministry on 19 August published for consultation a draft update of the reimbursement lists, due to take effect on 1 September.

Under the proposal, 23 new products (EAN codes) are to be added to the pharmacy list, including, for the first time, a product based on zoledronic acid for patients with advanced hormone-resistant prostate cancer. Furthermore, new indications were approved for insulin glargine (two EAN codes), a long-acting insulin analogue, in response to calls from patient groups and diabetic experts. Also, 12 products (seven active ingredients) will be removed from the list at the request of their manufacturers. All have reimbursed equivalents.

The ministry has negotiated reductions of the official selling prices of 47 products involving 20 active ingredients, of between PLN 35.56 (€8.38) and PLN 0.1. At the same time, the official prices of five products involving three active ingredients were raised by between PLN 4.3 (€1) and PLN 11.23 (€2.65).

Patient co-payment is to decrease for 324 products, by between 1 gr and PLN 37.01 (€8.72), and to increase for 298 products, by between 1 gr and PLN 37.69 (€8.88).
The gross retail price of 399 products is to be reduced, by between 1 gr and PLN 39.57 (€9.32), while the price of 217 products will increase, by between 1 gr and PLN 11.91 (€2.81).
As for the chemotherapy and drug programmes list, products based on gemcitabine (22 EAN codes) will be reimbursed for the first time, as will one medicine based on zoledronic acid, while the list of reimbursed medicines containing idarubicine and temozolomide will be expanded to include new items (two and six new EAN codes, respectively), among other changes.

Pin ItFollow Me on Pinterest

Friday ops death risk ‘greater’

surgery

Friday ops death risk ‘greater’

People having a routine operation on a Friday are 24% more likely to die than if they had one earlier in the week, according to a major report.

The study, by statistics firm Dr Foster, showed that people who need to recover in hospital at the weekend fare worse than those who have an operation earlier in the week.

Patients admitted at the weekend are also 3.9% more likely to be readmitted in an emergency and, overall, have a 20% higher chance of dying on weekends.

The findings come as NHS medical director Professor Sir Bruce Keogh prepares to publish his report on seven-day working in the NHS.

Several high-profile studies in recent years have shown that patients admitted to hospital on weekends and bank holidays have poorer outcomes and are more likely to die than those admitted on weekdays.

One problem repeatedly highlighted is the lack of senior staff working on NHS wards at weekends.

Today’s report said that, while weekend care appears to be improving, there are still variations and a lack of access to diagnostic tests.

The number of emergency MRI scans carried out on weekends is 42% lower than during the week, while emergency endoscopies also drop 40%.

Overall, the study says patients are less likely to receive treatment on weekends and are less likely to have an emergency operation within a day or two of being admitted.

People who have suffered a broken hip or fracture also have to wait longer for it to be repaired than somebody admitted during the week.

A poll of more than 5,500 doctors for doctors.net.uk, included in the study, showed that 68% of doctors believe patients admitted on weekends receive poorer care.

This includes 66% of consultants, 76% of middle-grade doctors and 74% of junior doctors.

Eight NHS trusts in today’s report have higher death rates at the weekend than weekdays. These include Colchester Hospital University NHS Foundation Trust and United Lincolnshire Hospitals NHS Trust.

Seven trusts, including East Kent Hospitals University NHS Foundation Trust and University Hospital of North Staffordshire NHS Trust, have patients admitted at the weekend who are more likely to return to hospital after being discharged.

Five trusts, including Bradford Teaching Hospitals NHS Foundation Trust, have longer waiting times for patients needing hip repairs over the weekend.

Eight trusts that have been found to have very low death rates for both weekdays and weekends include North West London Hospitals NHS Trust and Guy’s and St Thomas’ NHS Foundation Trust.

Six have low re-admission rates for weekdays and weekends, and nine have records of a quick repair of broken hips on both weekdays and weekends.

Dr Foster director of research Roger Taylor said: “We have now looked at many different aspects of quality of care. Every indicator we look at shows that patients who come to hospitals on weekends get worse care and worse outcomes.

“We are pleased that the NHS has made addressing this issue a priority and there is evidence that these efforts are already starting to yield benefits for patients with shorter waits for operations at weekends and, in some cases, lower mortality rates.”

http://www.standard.co.uk/panewsfeeds/friday-ops-death-risk-greater-8990928.html?origin=internalSearch

Pin ItFollow Me on Pinterest